Collaboration solutions have become increasingly popular in response to the rise of hybrid work environments. Companies searching for a high-quality voice solution will want to explore Webex Calling vs Microsoft Teams Voice. These two solutions offer high-quality video and voice calling, messaging, and collaboration tools in secure and seamless platforms that span devices.
But how do you decide which collaboration solution is ideal for your business? Let’s explore the specifics and distinctions of Webex Calling vs Microsoft Teams Voice.
Both offer comparable services, so it’s essential to examine the details of each service and analyze them side by side. Once you understand the differences, you can choose an implementation partner that helps you install, optimize, and manage the solution in a way that aligns with your organization’s unique needs and key business outcomes.
Comparing Webex Calling vs MS Teams Voice, both offer similar functionality, so assessing your organization’s communication needs is essential before deciding.
Factors to consider include your current communication systems, the features your company requires, your IT budget, and the resources you have available for managing communications security. If your enterprise is already using Microsoft Teams or other Microsoft tools, enabling Teams Phone can be straightforward. Teams integrates easily with the Microsoft Office Suite and is compatible with hundreds of third-party Software-as-a-Service (SaaS) applications, making it a seamless addition to your existing workflow.
On the other hand, Webex comes with a pre-installed Voice solution and integrates well with other Cisco products like Webex-integrated cameras or meeting rooms. This simplifies switching between voice, messaging, and video conferencing.
If your organization already uses communication solutions from Microsoft, Cisco, or other providers—or if you’re looking to transition from a legacy phone system—consulting with an experienced IT partner can help you explore your options and integrate them with your existing systems.
Microsoft Teams may be the perfect choice for organizations that need calling support within the company’s directory. However, if you need to make outside calls, you must enable the Microsoft Phone system.
The MS Teams Phone system offers several calling plans, including Direct Routing, which is ideal for large companies that require a high degree of flexibility. Operator Connect is Microsoft’s latest in Voice connectivity options and offers a feature-rich environment like Direct Routing while enabling deeper integration and controls within Teams Admin Center.
The Microsoft Teams Phone system:
Read more: Simplify your Microsoft Teams Voice migration with CBTS professional services workshops
Webex telephony features:
Read more: Upgrade to future-proof phone services with Webex Calling
With the scheduling tools integrated into the Calendars tab in Teams, scheduling sessions has never been more accessible. Live transcription is also available in six different languages, and each meeting generates a unique tab for collaboration purposes. Additionally, there are many engagement tools, including virtual backgrounds, screen sharing, whiteboards, and hand raising. The speech coaching feature also allows users to receive real-time feedback on their presentation skills.
Webex Calling is also an excellent solution for hosting company-wide meetings and seminars with video conferencing. It can accommodate up to 1,000 participants for 24 hours and integrates with popular scheduling apps such as Google Calendar and Microsoft 365. The engagement tools in Webex Calling include polls, Q&A functionality, picture-in-picture, and whiteboards. An immersive screen sharing feature allows speakers to customize their backgrounds over a slideshow or image.
The AI-driven transcription in Webex Calling automatically saves meeting notes in the Cloud and creates searchable keywords and meeting recaps. Gesture recognition technology is also available, translating hand gestures into emoji responses. Finally, the high-quality noise removal feature optimizes the speaker’s voice, even in noisy environments.
Top-of-the-line security measures are more critical than ever. Organizations can expect integrated security features when choosing between Webex Calling vs Microsoft Teams Voice.
Read more: Optimizing security for your UCaaS solutions
The Microsoft Teams next-generation messaging platform lets your team quickly organize chat groups based on department, location, or project.
Webex calling is an excellent option for those who want to utilize personal devices to make calls from their business number, message colleagues, and share files with end-to-end encryption through Webex Go. Features include:
Looking at Webex Calling vs Microsoft Teams Voice, both offer robust collaboration tools, high-quality video and audio calls, and a wealth of integrations to tailor the platform to your organization’s communication needs. Ultimately, choosing between the two depends on your company’s current communication situation and the goals you want to achieve through the migration.
The key benefit of choosing Webex Calling or MS Teams Voice is their ability to seamlessly integrate with your company’s workflows without causing significant disruptions. Seeking the help of a managed service provider like CBTS, who can assist in selecting and implementing the new systems, will ensure a smooth and successful transition for your company.
CBTS has extensive experience planning, managing, and implementing unified communications solutions, Contact Center as a Service, and security solutions. Our highly certified professionals will guide you through every step of the process, from choosing the best platform to optimizing it for your short and long-term goals and managing it for the long haul.
If you’re unsure which plan is correct, an implementation partner like CBTS can help you customize a plan tailored to your unique needs. Contact us today to learn more about the benefits of Webex Calling vs MS Teams Voice.