Frost & Sullivan names CBTS a top provider in the UCaaS space for the third year in a row

February 8, 2023
Eric Miller
VP Marketing

As the culture around remote work shifts, many companies have been forced to speed up technology innovations relating to hybrid and remote workplaces and communications across digital channels. Organizations in every sector have modernized their technology to stay competitive. Pioneering business leaders realize the need to implement versatile tools that respond to evolving customer and employee demand. By seeking support from the top providers in the Unified Communications as a Service (UCaaS) space, companies are moving to modernize communications infrastructure and secure future business. 

For the third consecutive year, technology market research giant Frost & Sullivan recognized CBTS as a top provider in the UCaaS space via their annual Frost Radar Report. As a leading UCaaS provider, CBTS prides itself on offering a suite of cloud communications solutions, collaboration tools, and contact center management products. With its team of certified engineers and years of experience, CBTS is poised to generate custom solutions for businesses of all sizes.

“CBTS remains one of Cisco’s top partners worldwide and a leading UCaaS provider for retail, healthcare, state and local government, and education (SLED) verticals. CBTS differentiates itself from competitors with its broad expertise and ability to tailor solutions to businesses’ specific needs by employing a highly consultative approach,” said Elka Popova, VP and Senior Fellow, Digital Transformation at Frost & Sullivan. “CBTS is poised for growth due to their commitment to their multiplatform UCaaS portfolio including Cisco Webex Calling and Microsoft Teams Voice.”

Read more: Six ways to enable business transformation with UCaaS

How CBTS compares to other providers in the UCaaS space

CBTS stands out from other leading UCaaS providers by utilizing third-party technologies for Microsoft Teams Voice (Direct Routing and Operator Connect) and Cisco Webex Calling. CBTS also offers a wide range of telephony and communications solutions, including networking, cloud contact center, and collaboration. Moreover, CBTS’ partnerships with Cisco and Microsoft allow us to provide best-in-class UCaaS services to users in all verticals.

Much of the growth CBTS has experienced in prior years comes from large deployments in SLED markets as well as retailers. CBTS continues to grow in these spaces due in part to the push to virtualize government and education and build better hybrid work experiences. With a corporate presence in five countries worldwide, CBTS is well positioned to continue its growth in the years to come.

Read more: How UCaaS is changing the face of education communication solutions

CBTS provides leading UCaaS solutions for cloud environments

Within the UCaaS space, CBTS provides vital communication and collaboration services that help your company fully utilize the benefits of cloud computing.

With Microsoft Teams Voice, CBTS can assist organizations with enabling cohesive telephony services within the Microsoft Teams application. In addition, users can choose between three calling plan services or mix-and-match advanced features with the help of the CBTS engineering team.

Webex Calling is an easy-to-manage, easy-to-scale cloud platform for critical business communications. The cloud-based phone system allows users to make and receive calls across devises, giving your team the freedom to work from anywhere at any time.

Also read: VoIP vs UCaaS: What is right for your business?


“Our team is thrilled to be recognized by Frost & Sullivan for the third straight year,” said Brandon Bowman, Senior Vice President of Strategic Services – Cloud, Communication, and Security practices at CBTS. “CBTS will continue to build partnerships and deploy our vetted methodology for managing large transformation projects. Whether through the vehicle of Microsoft Teams Voice or Cisco’s Webex Calling, our deep experience in communications allows us to create highly customized solutions for each client.”

CBTS remains a trusted partner in cloud computing, Infrastructure as a Service (IaaS), and IT consultation. Frost & Sullivan predicts that CBTS will continue its growth through innovative third-party partnerships and leveraging its broader IT services portfolio. The report emphasizes that IT providers must prioritize the delivery of integrated systems to take full advantage of the breathtaking advancements currently underway in the UCaaS space.

Get in touch to learn how CBTS can create custom UCaaS solutions for your evolving company.

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